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Customer Feedback Widget

Published 08/25/2011 and rated Ratingstars3 3 out of 5 stars
by AppAppeal Editor
What can you use the app for?

UserMood gives website owners an easy way to improve customer interactions and attract the right type of people through simple surveys. The application provides the user with a one click survey they can be presented to website visitors. The survey will allow the user to gather insight and information to learn what may be turning visitors into loyal customers as well as anything that might be turning potential customers away. The user creates a question and adds their own multiple choice response options. Configuration options allow the use to modify the look of the survey with different colors. The user can also control the timing of the survey. Survey installation is as simple as copying and pasting two lines of code. The survey stays out of the way so it does not hinder the visitor’s experience. Users can review real time results and reports to get up to the moment data that they can begin applying right away.

UserMood screenshot
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What is the history and popularity of the app?

UserMood was founded by Dave Churchville. The concept for the application was formed when Extreme Planner Software found a need for quick, actionable feedback from users and prospective customers. The results of those efforts include the features currently available with UserMood. Some users see little difference between UserMood and other survey tools, however the application offers a user friendly interface and simple but effective design.

What are the differences to other apps?

UserMood does not offer a new or cutting edge service. Many other applications can create surveys for websites. The main difference is that UserMood provides all the basic functions a user could want to create a survey that integrates seamlessly with their existing website. The user can choose custom colors and set a specific timing for their surveys to appear.

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How does the web app look and feel to use?

UserMood strives to keep its surveys as attractive and un-intrusive as possible. The application designs a small box that appears in the lower corner of the user’s website when a visitor arrives. The user can control when the survey appears for the visitor. Surveys feature a simple question at the top with boxes that contain each response option below it. This keeps the survey concise and compact, which is an excellent way to avoid annoying site visitors. Survey results appear as bar graphs in bright colors.

How does the registration process work?

A new user can join UserMood by clicking the blue and white “Create your Free Account” button found along the left hand side. The following page contains a short registration form that signs the user up for a free trial account. The form asks for a valid email address and password. The user must also check the small white box at the base of the form to confirm their agreement with the UserMood terms of service.

What does it cost to use the application?

The free trial account lasts for 14 days. After the two week time period has passed, the user is required to pay for a UserMood subscription. The subscriptions are kept relatively economical. Users can sign up for $12 per month. The paid membership includes unlimited feedback responses and widgets. Users can also export response data whenever they like. User data is backed up each evening.

Who would you recommend the application to? is a helpful tool for anyone who owns or manages a website. The application allows the user to ask simple questions and get valuable answers from their visitors. UserMood has created a compact, attractive survey format that works effectively without annoying the visitor.

  • Try UserMood for free for 14 days
  • Export response data any time you like
  • Keep data secure with nightly backups
  • Receive unlimited responses
  • Create unlimited survey widgets

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UserMood pricing

Most expensive plan (per month) : $12.00
(unlimited feedback)




UserMood on Twitter